We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We are closely monitoring the The Public Health Agency of Canada (PHAC) and World Health Organization's statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. Compliance with the Niagara Falls bylaw, masks must be worn in all public spaces.

The wellbeing of our guests and associates is of paramount importance. (click here for further information)

COVID-19

As it has always been, The Health & Safety of our guests and employees remains our highest priority and during this difficult time we want to ensure our guests that our property has taken strict measures to manage the Coronavirus (COVID-19).

We are closely monitoring the development regarding COVID -19 updates from The World Health Organization (WHO), Centre for Disease Control (CDC) and our Provincial Health Department.

The Tower Hotel is open and operating under our regular business hours.

Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing, hygiene and cleaning product specifications encompassing our guest rooms to common area cleaning procedures. Specific steps The Tower Hotel is taking include:

Cleaning Products and Protocols: Our hotel uses cleaning products and protocols which are effective against viruses, including:

Associate Health, Safety and Knowledge: Our Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program.

Here are some ways we’re supporting them: